3. REFUND & CANCELLATION POLICY

Refund and Cancellation Policy
Effective Date: September 4, 2026

DECODE HUMAN LLC is committed to clearly communicating its refund and cancellation terms before purchase.

1. Digital Products and Training Services

Our products and services are delivered digitally.

Except where a specific product page expressly provides different terms, purchases are subject to the rules below.

2. Satisfaction Guarantee for Eligible Training Programs

Certain DECODE HUMAN LLC training programs may include a satisfaction guarantee.

Where the guarantee is expressly offered, a participant may request a full refund of the amount paid for the program if the participant completes the program and genuinely believes that the program did not provide meaningful benefit.

The guarantee is conditional.

To qualify, the participant must:

Attend all scheduled training sessions in full.

Actively participate in the program.

Complete all required assignments, exercises, and practical applications.

Follow the program's required implementation instructions in good faith.

Submit the refund request within 7 calendar days following the final scheduled session of the program.

3. Verification of Eligibility

DECODE HUMAN LLC will verify whether the participant has satisfied the guarantee conditions.

Verification may include review of:

Attendance records.

Login records where applicable.

Assignment submissions.

Practical exercises.

Participation records.

Program engagement.

Communications with the training team.

The guarantee is intended for participants who genuinely complete the program and make a good-faith effort to apply the training.

Merely stating that the participant “did not benefit” does not automatically create eligibility if the participation requirements were not completed.

4. Approved Refunds

If DECODE HUMAN LLC confirms that the participant satisfied all applicable guarantee requirements, the eligible program payment will be refunded in full.

Refunds are generally returned to the original payment method.

Processing times may depend on the payment processor and financial institution.

5. Requests Submitted After Seven Days

Refund requests submitted more than 7 calendar days after the final program session are not eligible under the satisfaction guarantee.

6. Subscription Refunds

Recurring subscriptions, including DecodeHuman Advisor, are governed separately.

Payments for a subscription billing period that has already started are non-refundable, including partial refunds for unused time, unless required by applicable law.

7. Cancellation of DecodeHuman Advisor

A DecodeHuman Advisor subscription may be canceled at any time before the next renewal.

After cancellation:

No additional subscription period will be charged.

Access will continue until the end of the already-paid billing period.

The current billing period will not be partially refunded.

8. Duplicate or Incorrect Charges

If you believe you were charged incorrectly or charged more than once for the same purchase, contact us promptly at:

[email protected]

We will investigate verified billing errors and correct them where appropriate.

9. How to Request a Refund

Send your request to:

[email protected]

Include:

Full name.

Email used for purchase.

Name of the program.

Purchase date.

Explanation of the request.

10. Contact

Email: [email protected]
Phone / WhatsApp: +965 507 16716